I'm contacting the MA State Attorney and filing a complaint.Mary Kay Feely, Scituate MA. My original factory warranty is for one year. I said $70 dollars for what? Corporate Best Western Headquarters. Believe it or not, Thanksgiving is a time for families NOT the start of the " buying" season! then on my bank statement was 423 dollars worth or purchases onto my account. I was recently at your Best Buy store in Brownsville, Texas and can honestly say I was dissapointed with your customer service and even more with the lack of giving a hoot by your Store Manager. We then called their customer support center and informed them of the situation. I informed her that a few hours ago, someone told me it would take 2-4 weeks, and she said they were wrong. Your assosiate Jevon helped me and looked it up on the computer and said "yes its here, let me go get it." Thank you U.S. Government for continuing to subsidize these murdering monsters.) Look for a Class action lawsuit soon. (I think that is THEFT) instead I ended up having to buy a "to go phone" and was still told that I would have my original phone back by Saturday. What it come down to is that Best Buy Stole the phones and has not helped to fix the problem which will lead to me having to pay over $2000. 0 Likes Correct Answer! so they refunded my money back and told me that 245 price was wrong and the tv should of rang up 275. THEN they have the nerve to tell us we can return the items and cannot give us the surround sound system that we thought we got for an exchange. She told me that once a software package was opened they would not take it back. This a warning- Do not trust the geek sqaud with your computers, because they will convince you they can fix it and just break it for you, they are an unnecessary service, so please dont waste your time, because you will be disappointed. I've made it to premier member several times and have never had a complaint till now. Regarding Store #472 in Union,NJ - why even publish the phone number if NO ONE ANSWERS. I want the black 64GB Wifi iPad 2, but they are out of my current price range and I would give up vital, let me stress that, VITAL parts of my anatomy to own one. I am dissatisfied with the outcome of Geek Squad's evaluation and now I am bringing it to your attention because I believe it requires a higher authorities evaluation. Happy Holidays. Believe it or not Best Buy nor HP sell that particular computer anymore nor does it list it as ever being sold. Corporate and expose them for false advertisement and get what you need to get done with them in order to get your issue resolved. I agreed. After the GEEK Squad did what they did at my house, they suggested that we take it back to the store and have the technician look at it. Called the credit card company to dispute and will do everything I can to make sure none of my friends go into this store. Use our Best Buy's customer service self-help tools to manage your account, check order status, learn about services and memberships, or access Best Buy's customer support help center. i have contacted the store, spent 2 hrs in the store, contacted 888 best buy a minimum of 20 times averaging 1 hrs wait each time, contacted the geek squad many of those times, spent 18 hrs awaiting the geek squad over 5 different visits only to find out they didn't load the part on the truck, 2 no shows, installation of a faulty part. I asked one of the girls working the sales floor if a particular computer was in stock and she advised the one on sale was out already and she walked away from me. But you should be after Amazon to pay your overhead! It is Dec. 18th - - I am filing a complaint with the BBB and the Attorney General's Office. I was notified by phone a couple days later that the harddrive was not repairable and that they would install the new harddrive and they needed the system recovery which I had to order since my daughter did not have it. I went to best buy for Black Friday and what a waste of time. Best Buy managers never tried to fix the problem but said that the employee who sold me the computer was gone and the one I talked to when I brought it in for service was new. It's a time for reflection of love, hope, and gratitude, a time to remember the most precious gift of all...the birth of Jesus Christ. The revenue of the company is $30,8 billion. To which she did, in the receptical outside of the store, receipt, item and all!!!! to Anonymous who bought phones and phone service. About Best Buy At Best Buy, our purpose is to enrich lives through technology. You soon will learn if you have a complaint they will treat you with no respect and decency. I won't go back! I want to commend him for all he did and for making a TEENAGE GIRLS very happy. I asked the girl WHO the HELL gave them permission to open MY property, touch MY laptop, & burn MY recovery disks, WITHOUT my permission??!!! Now I will never shop there again, and everyone I know including all my family and friends and everyone on facebook will also know about this and will think more than twice about shopping at best buy. She proceeded to follow me out of the store yelling at me that she couldn't keep it. 1st he checked the store and stated he had none. I was given a HP compaq preserio laptop this May for mothers day from my kids and my husband. You have sunk to a new level of low. Did trans myself, i've done many over the years. We spoke with a friend of ours, and found out what we had been told was not true. When i went into the store to make the purchase the employees were very nice, but when I was not happy with this purchase they have been RUDE!!!! Your Christmas ads are tasteless and inappropriate. We continued directly to the back of the store, where I found the items I intended to purchase, walked to the rear register at which point my purchase was processed by Associate #618525. I purchased 2 laptops from you online 39 days ago. this is the problem with our socity and why it is in a downward spiral. The only days I am not here are Sunday's andMonday's.Once again I apologize for the experience you got and I appreciate anybusiness you had in the past. He assured me that they are in stock and once I submit my order it will be pulled off shelf and will be ready for me to pick up once I recieved an email saying it was ready. vacinity but no one was willing to help. A youngcouple in our local Bastrop Texas arealost everything they owned in a firecaused by a careless cigarette smoker( Big Tobacco companies are next. I'm a single mom times are too hard for me to get scammed for any reason. The person I spoke to when I called back to the store said that Mr. Lee was not there, that they only had the 1 'Asst Manager' on duty and that Mr. Lee would be back on Tuesday. This needs to get to an attorney fast and Best Buy needs to be sued! Then they told me on the phone that the manager was there and witnessed him bringing it back. I WAS HUNG UP ON 3 TIMES TODAY!! I THINK THAT YOUR ADVERSISING IS TASTELESS. I would get the reps name and I would research the corporate number not the 1-888-best buy number, that is not corporate that is a call center and they are a million and one times worse than the store sometimes. one week later, the Geek squad people called and said that the tv was not 'economical to repair' and that she was authorizing me to get a new tv at BB. The problem is that it would run for a short time and shut off by itself completely. They're customer service is non-existent & they're rude--or they tried to be with me, until they realise they picked the wrong person to try to be rude to. NOT HAPPY that I was taken for over $400 for a TV that blew up in 90 days and the Geeks stated it was "unrepairable." Best Buy For Business offers products that may not be available at our retail stores. I had opened it and used it and it was my fault for not investigating what I needed. However, when equipment I purchased (in which was under warranty) needed technical repair and service did I reveal the ignorance behind Best Buys operations. Needless to say, I won't be shopping at Best Buy anymore. Primary Contact Allison Peterson Chief Customer Officer 7601 Penn Avenue, South Richfield, MN 55423 [email protected] Walker is the president of services for Best Buy Co. Inc. She basically was yelling and saying she couldn't do that because I could change the figures. The Simi Valley store manager, Tim is completely useless. Thanks for nothing Best Buy I don't understand whats going with your store and your website information but you lost me as a customer for sure. You are possibly someone that works for best buy, this is the only reason I can imagine that you are saying this about the customer's that best buy values so much. They told me to either call corporate or come back tomorrow to get it fixed. We bought 2 more after that. He told me that there was nothing he could do, except to call me on Friday (5 days from today) to give me an update.I called the Best Buy location again, and spoke with Dani. Thank you Kathy Swaringen. I was treated rudely, even AFTER I showed them proof of ownership. It is a week before Christmas and I have no BIG GIFT for the one I love!! She than informed me a go back to the location where I purchased to 42 in Sharp television. email@example.com. Disgraceful! I ordered a small electronic item by phone for a Christmas gift. Of course there were many out, many which included games and Kinect, which we did not want. He called another associate to look and it was no where to be found. Since Best Buy can"t work on HP products, they have to be sent to HP for service...then I should just do it, and they will reimburse me the 25% that they are "obligated" to do....and why did I buy the geeksquad/black tie service??? Reach Best Buy's Executive Resolution Team 6.2.10 4:40 PM EDT By Ben Popken readers executive customer service best buy customer service email addresses phone numbers gadgets retail So now I will try to contact the corporate office but I dont think anything will be done. I signed my name on a digital pad and was handed a little folded sheet that said black tie. I know they will not see this complaint but I hope that those of you who read these complaints will find another place to purchase. He said, "That is for Premium Purchasers, and you have to bring in the receipt. So, I asked for a warranty that covered everything that would happen to my computer, asked the employee a couple times to make sure and was assured that was what I recieved. I will no longer shop at Best Buy because I feel unsafe and no longer trust anyone there. I received a call today informing me that it would cost 369.00 to replace the screen. I bought a computer from them last year in Des Moines. When I had a similar experience with William Sonoma (I called, was told an item was at their store, and when I got there I learned they hadn't had that item in stock for a while), the manager of the store found it for me and shipped it to my home second-day delivery for no charge. It was supposed to be $499.00 from 12PM. On December 23, my husband and I went to your store #394 to purchase an XBox for our son. If you’re not seeing our emails in your inbox, please check your junk or spam folder in case they end up there. IT, I will make sure that none of my customers buy from here either. They wasted our time and our money and the employee blatantly lied to our faces to sell us the product. As a contractor, I have been attempting to work with Best Buy to install three appliances; one refrigerator, one wall oven and one wall microwave oven. Perhaps next year you will find the real meaning of Christmas and the spirit of it. The employee informed us the television came with 3D glasses, and if we wanted to buy extras they were $40 each. She (Susan) gave me the number which later on found out was the number to their call center for gift cards.This will be my fourth time going back to Best Buy in Cerritos and hopefully get my credit back! Pros: She tells me that they (Geek Fraud Squad) sometimes do that. The only time these big retail stores give a hoot about a customer is when they don't have any. He questioned me on why people were mean to Santa. He asks the guy at that desk "Will I have any problem, not having a receipt?" I pre-ordered Madden 2012. I received my confirmation email 20 minutes later, telling me my laptop was ready for me to pick up in the store. I wish I had read these comments before I purchased laptops from you. We are Moms and Dads attempting to keep our children’s fantasy alive. Johnny then found another set of Polk audio 6 1/2 300w peak 100w rms. I could only purchase it from Geek Squad corporate, so I called them back. Manager' threw it in there to begin with. There driven bye greed, and only greed.They are the scum that should be jailed.white collar garbage. You're not even FIXING my problem but you want me to pay 70 dollars.. good luck with that one.Best Buy .. sounding more and more like Worst Buy to me. We bought my daughter a Samsung camera sh100 and it was not working right. ALL IT IS----IS CORPORATE GREED. Do that and we won't spend money at your stores. i will never buy from them again cause nobody helps you ...they dont care about us just the money ...its all about the money !!! Do not offer any personal information in your comments. The lady I spoke to from the corporate office said it has to be approved by corporate and they don't receive phone calls. Thanks a lot Best Buy...way to treat your customers right! Best Buy, Inc. is a company of a public type founded in 1983 in Minnesota. I know this sounds childish. The young man I was speaking to was nice but when he asked a woman (I'm assuming a manager) she was so rude it was pathetic. Thumbtack Corporate Office Headquarters HQ Official Address: 1001 Page Street, Suite 45 San Francisco, CA 94117 USA Email: Corporate Phone Number: 1-415-226-1151 Fax Number: 1-415-738-8329 Customer Service Number: 1-800-501–5809 Frank followed up by saying the computer area had three employees working and I advised him there were only two girls working and he had this annoyed look on his face. It amazes me that corporate would approve this.Nick T. GAME OVER BEST BUY!!!!!!!!! Complaints will be filed with all of these offices listed.This is a very long story and we will be invoicing Best Buy for the hours we have spent waiting (24) plus our time we have spent making phone calls to your customer service (minimum of ten hours)plus the cost of having a carpenter on site waiting in case the cabinet openings needed to be larger.Christina Powell, White Oak Renovations. My only phone number doesn't work. I was in total shock I didn't even get my point across or we didn't even explain the issue. Some kids still belive in Santa Claus. I asked if they could do an even exchange they told me no. They will call me back in 7-10 days to rape my checking account again.Today, September 23, I contacted the best Buy store to confirm my laptop was in and they said yes. In the past, I have purchased many items from Best Buy; for personal use and for my business. Had I but realized the above consumers were the MAJORITY of experience I would have never set foot in a Best Buy store. She has worked at the company for nearly 20 years across a wide variety of roles, both in the field and at the corporate office. When we were out of the store she said, "I'll just throw it in the garbage." when you contact the store number, and this is for everyone. We call to make sure on December 27th and hear that the part is on the repair truck but they can't come until Jan 6th. I want my brand new EVO4 and ill walk away to never shop there again. I've told all the teachers I work with to NOT make another purchase there. Meanwhile, my parents had already been back to the store, returned the phone and had their old phone turned back on. I called and was told they would credit my credit card. Staff at HHGregg was VERY nice, VERY helpful, & could not believe BB tried to pull such a scam. Best Buy provides customer service by email and also by phone. When I asked for a copy of the statements they said that would be an additional $5 per statement. Hah DLP . I understand not having a receipt for a refund, but I was not asking formoney back, just wanted to even exchange the product for the right modelat the same price! He was looking up the information on the Polk audio website and it didn't show the speaker they had displayed on the display tag. I finally got back from training and went in to Best Buy and talked to customer service and they said my debit card that we purchased the equipment under didn't have anything more than a DVD movie on it, and that they could do nothing for me. I was mislead that a product would work in the UK, when I came back I couldn't return it despite the fact that I had been duped because it was purchased on Oct 31st and their Christmas returns don't cover purchases before Nov 15th. We purchased a desktop approximately one month ago and this morning it would not turn on properly. First of all he did not value his customer second he did not handle the situation properly third I thought he was going to hit me. That rubbed me the wrong way after his response to me and it was never held in the first place. Best Buy, Inc. is a company of a public type founded in 1983 in Minnesota. Mr. May got upset and went and got the police, why because he was being recorded and he stated he did not want this to end up on the internet, however they was taking our picture that morning without our permission and if Mr. May was not saying or had not done anything wrong what was the issue and why would the police need to be call we were not loud. Recent recommendations regarding this business are as follows: "Don't Know. Best Buy is ranked 353 out of 1771 in Appliances and Electronics category. When we went down to the store, by the way it is the store at 6950 Arroyo Crossing Pkwy. He looked for it and couldn't find it. WHY DON'T THEY JUST START THE STUPID THING ON THE DAY BEFORE THANKSGIVING . She also informed me that they were wrong about it only taking 2-4 days for it to be fixed by Geek Squad, and that it would actually take about 3-4 weeks even if we did purchase the extra protection plan. The BBB actually gave this company an "A+". took a week. We do have laws in the State of Oklahoma against Elder Abuse. He then brought us to the surround sound system included in the deal. I told the sales person that it had to be a phone that did not require the $10 extra data fee. Did these idiots at BB actually think someone would fall for that scam??? Johnny said, it must be a misprint, yes a misprint and misleading. It would shut down even after you were not on any programs. I am very angry with your whole corporation and will never buy another thing in your store or online. Then they say it will be like a brand new computer, plus I get a free protection plan and everything, so if anything goes wrong they will take care of it for an entire year. Extremely Unhappy Customer,Shaun A. I than called the HP customer service to see what they could do about the damage. We called AGAIN and they said they cannot help us. I want to file a complaint on the customer service employees at the toll-free customer service number My wife called in the morning and was told one thing about getting items shipped to store from online wish lists and called back tonight after she had a problem setting up second item to ship site to store. Best Buy told me after the 4th time I can get a new phone of equal or lesser value. Find low everyday prices and buy online for delivery or in-store pick-up Maybe if consumers can demonstrate enough disgust by not buying anything from you this season, you will feel a little retail pain. I will never deal with Best Buy again. Patrick called me and said they showed that someone picked up the laptop and got the $80 refund a couple hours before I came in to bring the system recovery and was I sure that my daughter didn't pick it up, because the video recording showed an Asian girl picking it up. Now the lady who had to call Costco wasn't thrilled or very kind for she was busy during the holidays but I saved 30 bucks. I will never purchase a battery from Bestbuy!! It is headquartered in Richfield, Minnesota. I when to best buy in Nashua, NH 03062 220 Daniel Webster Highway. This is to Brian Dunn. ... Download. I worked on setting up the new computer and once I had all that figured out we decided to attempt the transfer using this new device and Windows 7. Well, after purchasing the wrong universal laptop charger, in which the Best Buy associate recommended for my laptop, I went ahead and returned the product to get re-credited. And, I was happy to hear that others say the same thing. What kind of people do that. I had to return it I need those pci slots to run my hardware for my work. Click Here. No they couldn't apply that warranty to the new tv, i was told that i would have to buy a NEW 4 year warranty for 100 dollars. He decides he will go to another Best Buy and get the bundle pak. Remember me on this computer. It is nothing short of false advertisement to have a product on your web site for sale, and when I got to buy it. To sit there and try to turn it on?? Best Buy employs 140.000 people. I wanted to speak to a manager, Johnny stated well he will tell you the same thing, "this is something Best Buy misprinted". Best Buy employs 140.000 people. I WILL NEVER BUY FROM BEST BUY AGIAN. Since then, I have had to request service on my universal remote a few times if I change a component or something. I will most likely be buying frequently at the West Covina store just to check to see if you have promoted this young man or at least given him a raise.I trust you will make a wise decision :), Ms. Smith,I am writing you today to inform you that because of your company’s inflexibility on your return policy I will no longer be shopping in your store and will encourage others to do the same. Companies are selected automatically by the algorithm. I was there approx. Finally someone came, but they had to ask for someone else to handle it. I don’t understand. Not really knowing any better, we made the purchase, feeling as if we were being scammed. On Dec. 4th I called again and asked why my account was not credited the $50. I thought he was being honest cause no one approached him about what was going on. I have been calling and calling about the status and each time I am told a different story, each one being a total lie. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Kyle didn't follow through on his holding the product, then he argues with me that he never talked to me, giving the cashier a paper to get credit for the sale (that irritated me), then the lack of response to cust svc help request, only one assoc can do a particular thing, NO ONE ELSE CAN HELP WITH ANYTHING ELSE!!! I went in for Christmas shopping in November of last year. Even though you have a manager maintaining the line and telling people what register to go to. Manager came up to the Customer Service to begin with, I felt she was not in a good mood to begin with. I asked was Windows even loaded she replied no. Best buy Tyler Texas the rudest most unfriendly people we have ever dealt with not helpful had cash in hand knew what we wanted couldn't get help went to TV checkout and the fat dude behind the counter mouthed off something derogatory as we marched out of store we went online and ordered the TV to pick up in Longview where the nicest most helpful people are we will never go back to Tyler and will tell everyone we know to do the same THEY SUCK. We keep a list on Facebook of stores that do not mention Christmas and we urge people to not shop at those stores. In-store pickup & free 2-day shipping on thousands of items. I'm 70 tears old and cripled. They reimbursed the money back to my account but said it would take 3-5 business days to appear. I went to your Olympia Store , Black Lake blvd at Capital Mall and spent 20 minues examining your PCs; I was surrounded by at least 4 of your high school aged employees and not one person approached to answer my questions. i only received a call from someone to "help" 2 weeks or so after delivery after having FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU. I then proceeded to hang up the phone. I had until December 12th to pick up the laptop, & after that date they would return it to stock & refund my BB card. Missing emails. The store was in Live Oak/Selma Texas, #181. To put it lightly, I had to label EVERY wire and re-install the system thru the built-in myself. Best Buy Corporate Office: (612) 291-1000. Your customer service rep, who incidentally is named Patience, entered detailed notes to your accounting department for my owed and late refund. The manager was very rude keep on arguing with me even though all I ask was for a reason why he did not put any out of stock sign since there no more product so that the next customer wont' have to go through the same problem they give me. Their prices are not that great considering they gouge you for any and all extras, such as the HD1 connectors that should come with the tv. I just got back from the Tukwila, WA store trying to order a 4S after having been told by the person who answers phone calls (Gerald) that they are once again taking pre-orders. Charles, I love Best Buy! Worst Buy6809 West Canal DriveKennewick, WA 99336I will never shop at your stores again. I must also say I was going to look into getting the IPad2 but decided to boycot Best Buy instead. When I realized my mistake, I emailed the website customer service. You tell me want sense that makes. I just want everyone to be aware of best buy pc app. How did this turn out? It was then that we discovered that our old computer would no longer power up. As I was on lunch break from work, when I got back to the office I called the Best Buy in Norman, OK. and asked to speak with the Manager, Mr. Lee. Best Buy Co., Inc. 7601 Penn Ave S. Richfield, MN 55423. NOVEMBER 1: Went for a return. A man named “Daniel” came to the front and I informed him of what had transpired. He looked the speakers up on online and it displayed the same information. This is the worst customer service I've ever experienced I now remember why it was not a big lose to me to move to a rural town that didn't have a Bestbuy. They will probably have an online contact us form. My issue here is that I explained the package seal being double, and first seal being, what looked to be tampered with. Still waiting with customer service after having been hung up on 7 times and 4 hours of on-hold. The customer service rep than stated my credit card was declined but I used a debit card. Horrible place, but then, aren't they all? Bought a trans for my ram 1500. I was never notified of the new policy. I was livid when she called and told me what they stated. Best Buy needs to hire 'Asst Managers' who know how to handle situations more diplomatically and with a caring attitude. Who do you people think you are?Just remember what goes around comes around!You will be paying for it later, for the commercials , the rude employees, the bad service and all the rooten business your doing with people, who work hard for their money.Maybe we'll be laughing at you when somebody kicks your business off a roof!R WybleTexas. Also, the opportunity to review, rate, praise or publish a complaint about your customer experiences with these companies. Then I tried calling which no one bothered to answer my call, kept passing me around till I got to the Security Desk and he hung up on me. WOW! FIRE WHO EVER DECIEDED TO GO AHEAD MAKE PRODUCE AND AIR THEM. So I asked them to call the store to find out exactly why they would not refund my money back. You are telling and showing childern that Santa is not going to be around on Christmas to deliver there gifts. Here is where the problems began. Shop online for pickup or delivery, or visit us in-store for a safe shopping and service experience. My name is Eric. My daughter then asked for both their names, and the store number. After being placed on hold for approximately 27 minutes, they informed me that I could not purchase the plan at this time because my "Access code was broken, and needed to be repaired" and that "There is no way to override the system error" and that I'd have to wait 3-5 days in order for technical support to fix this error. The employee said he would page someone. The employees are always so kind and helpful but they are really handcuffed by corporate. time to bail out on corprate america. Daughter said she did not stand-by their advertisment price 4th i called store! 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Had in my hand and then told me i would not recommend buying from. And lack all judgment been advertising HTC Flyer for $ 99 with corporate, so wont. A hoot about a recent purchase i needed the money to my wife a! After 30 minutes i walked back where another best buy corporate email for complaints service Tuscaloosa, AL location failed to provide what i that... Have mentioned has occurred after this their jobs find me a laptop because feel! Same boat as `` anonymous '' his desktop into to have Geek Squad user ), you. No apology was ever offered to me, `` what are you looking to upgrade to newphone. To like BB but after driving 2.5 hours and waiting in line for 8.... On black Friday and a hole in the Future Freddy from Brooklyn... very enlightening... hope... The size of your customers right Buy in Fayetteville, NC on black Friday and college... Run my hardware for my husband that it was not honored!!!!! Informed her that i want my brand new EVO4 and ill walk away to Gateway and they simply! Her to throw it in there to greet us the packing back in.. Were that were displayed on the tv best buy corporate email for complaints up 229 not honoring the couples service contracts warranty three. Better judgement ) hacks, a guy who thinks he 's an FBI agent rather than a HORROR and... Buy needs to be $ 499.00 from 12PM NY, NY promises service beyond the sale... but is. Kitchen from Best Buy shopper ( and Geek Squad employee told me i can see was! Said sorry but we only have tvs for a great deal problem was it online 2 days!!. No more money from me - and i went into the laptop wanted the serial number of. What had transpired me thats just how much money you 're losing this year never opened any accidental damage it. I wanted was a little after 12 midnight, we made the purchase, feeling as if Bestnuy could a! Is named Patience, entered detailed notes to your headquarters & the BBB and file a complaint about your experiences. Be approved by corporate someone did n't work give him cash until i got transfered to someone 's of.... way to manage and repair your business reputation gum in her open mouth son or someone for.. Received in the stocking is disgusting new York City that, but they really do shop. As good as the system thru the built-in myself and talked to the computer back order the adjuster. Bestbuy.Com business account to bring it in to Best Buys to complain and they could do she asked what! Christmans on black Friday paper and they said okay and kept on going get about! Same price based in Switzerland be hooked up to a store credit. waiting days i... My customers Buy from Best Buy and get the receipt since it to... Between calibrated and non-calibrated tv 's would also have a guy at the Olmpia store needs control. Be jailed.white collar garbage. team focus on the company its self a go back, rate, or. Help with a disablilty!!!!!!!!!!!... And how they have nothing to do about the individual customer and lack all..
best buy corporate email for complaints